A Latte Of Fun LTD - 1.Commencement 1.1These Terms apply from: (a)where you make a booking through our website, once you checkout through our online system; or (b)where you make a booking (including a private hire booking) offline, once we send a confirmation email to confirm your booking. 2.Services 2.1We provide access to our soft play centre and café facilities (Services) subject to these Terms, including the rules set out in this clause 2. 2.2Age and Supervision Requirements (a)Our soft play area is designed for children aged 0-5 years only. Our facilities include separate areas for babies and toddlers. (b)At least 1 responsible adult must supervise children at all times while using our facilities. The responsible adult assumes all risks and liabilities associated with their child's use of the facilities. (c)One complimentary adult admission is provided per child. Additional adults will be charged at our standard adult rate (as set out on the Site). (d)Responsible adults must watch their child at all times, ensure their child plays safely (including with other children), stay within the premises, and follow our staff instructions. 2.3Booking and Entry (a) All visits must be pre-booked through our website. We do not accept walk-in visitors. (b)Session times are: Weekdays: 1.5 hour sessions Weekends: 1.5 hour sessions (c)Upon booking, you will: (i)select an available session time; (ii)provide your name, email address and contact number; (iii)shortly thereafter receive an email containing a QR code for entry (iv)be required to scan your QR code at our entrance to gain access. (d)You will only be able to access Play Café during the session time you have selected. Please ensure you are packed and ready to exit by the finish time of your allocated session, so that we can promptly admit the next session’s attendees. 2.4Rescheduling and Cancellation (a)We do not allow cancellation once a booking has been made, and subject to your rights under law, any prepaid amounts are non-refundable. (b)All bookings are final. Once a ticket has been purchased, no amendments, rescheduling, or cancellations, are permitted for any reason, including but not limited to illness or unforeseen circumstances. 2.5Rules of entry (a)All visitors must: (i)remove shoes before entering the play area and store shoes in the designated shoe racks; (ii)wear clean socks at all times in the play area; (iii)store personal belongings (including prams, bags and coats) in designated areas; and (iv)maintain proper hygiene and cleanliness throughout their visit. (b)We have limited space, so all visitors agree to only bring necessary personal items. Where you wish to bring a pram, you must add a pram to your booking when making your booking. Where there are no spots for prams available for your preferred session time, we kindly request that you make alternative arrangements for the storage of your pram, such as in your vehicle. (c)We operate CCTV on our premises for safety and security purposes. (d)Children who are unwell should not use the play facilities. (e)Please tell our staff immediately about any accidents or spillages. (f)Our staff reserve the right to: (i)inspect bags upon entry; (ii)refuse admission for safety reasons or non-compliance with these Terms (and no refund will be provided); and/or (iii)remove any person engaging in inappropriate behaviour including running, pushing, or fighting (and no refund will be provided). 2.6Food and Beverage (a)We have a selection of food and drinks available for purchase (b)Outside food and drinks are not permitted, except for: (i)baby food and baby formula; (ii)food or drink required for special dietary needs that we are unable to accommodate (please contact us before your visit to discuss your requirements; please note that hot food items are not permitted under any circumstances); and (iii)birthday cakes during private hire parties. (c)Please inform staff of any allergies, and we will do our best to accommodate this. Note that we cannot guarantee a nut-free environment. (d)Food and drinks must only be consumed in the café area, and no food or drinks are allowed in the play area at any time. 2.7Prohibited Items The following items are strictly prohibited on our premises: (i)outside food or drinks (except as permitted under clause 2.6); (ii)alcohol; (iii)animals, including dogs (except for assistance dogs); and (iv)weapons or dangerous items. 2.8Photography (a)Parents/guardians may take photographs or videos of their own children for personal use only. (b)Photography or filming of other children or for commercial purposes is strictly prohibited. 3.Private Hire and Parties 3.1We love hosting special occasions In order to give you the privacy to celebrate with your loved ones, all our party packages include private access to the space for your allocated time. 3.2Booking Process (a)You may place an enquiry through our website for a party booking by completing our online enquiry form. Once we receive your enquiry, we will check availability and contact you within 2 Business Days to confirm whether your preferred date and time is available. (b)To secure your booking you must: (i)choose your party package; and (ii)pay the deposit. (c)Your booking is not confirmed until you complete all items set out above. Once you have completed all of the above items, we will send you an email confirming your party booking. 3.3Deposits and Payment (a)A non-refundable deposit is required to secure your booking. (b)The remaining balance must be paid in full at least 2 weeks before your party date. (c)Where you have not paid the remaining balance 2 weeks before your party date, we may (in our sole discretion), cancel your booking with written notice to you, and retain your deposit as a cancellation fee. 3.4Final Arrangements (a)You must confirm the following at least 7 days before your party: (i)final number of attendees; (ii)your food choices; and (iii)any special requirements. (b)The price of the package remains fixed regardless of the final number of attendees. 3.5Changes and Transfers In exceptional circumstances, we may allow your deposit to be transferred to an alternative date, where you provide us with more than 2 weeks notice in advance of the event date. 3.6Private Hire Rules (a)All standard play centre rules continue to apply during private hire, and children are required to be supervised at a rate of at least 1 adult per 2 children. (b)In our discretion, we may allow children older than 5 years to access the play area during private hire parties. Please contact us prior to the private event to discuss further. (c)Outside food is not permitted except for birthday cake, and pre-approved special dietary requirements. 3.7Party Decorations You may bring basic decorations for your party provided they are agreed in advance with our staff. Permitted decorations include table decorations, birthday banners, secured balloons (not free-floating), and party bags. We do not allow confetti, glitter, wall decorations, helium balloons, streamers, loose items, smoke machines, bubble machines, or any decorations that could present a safety hazard. You may access the party area 15 minutes before your booking to set up decorations, and all decorations must be removed by the end of your allocated session time. Any damage caused by decorations will be charged to you. 3.8Number of attendees You will be permitted to allow access up to the maximum number of persons that we inform you. Any maximum number of attendees we inform you of is a strict requirement, and no additional persons will be permitted access, due to capacity and fire safety reasons. 3.9Completion of the event In order to accommodate all of our valued customers, we must adhere to strict session times. You agree that you and all of your guests must exit by the end of your scheduled session time. If you or any of your guests remain on the premises after your scheduled end time, you will be charged a fee of £200 for each hour or part thereof. This fee will be automatically applied to the payment method on file for your booking, or invoiced to you. 4.Privacy We handle your personal data in accordance with our privacy policy, available on our website. 5.Liability 5.1Nothing in these Terms limits any Liability which cannot legally be limited, including liability for: (a)death or personal injury caused by our negligence; (b)fraud or fraudulent misrepresentation; and (c)any other Liability which cannot be excluded by law. 5.2Subject to clause 5.1, but despite anything to the contrary, to the maximum extent permitted by law: (a)we are not liable for any business losses. Our facility is for consumer use only; (b)we are only responsible for losses that are a foreseeable result of our breach of these Terms; (c)our liability will be reduced if your actions or failure to follow our rules contributed to any loss or damage; (d)you are responsible for supervising your children and ensuring they follow our safety rules; (e)we are not liable for any damage to or loss of personal belongings, including items left in our shoe storage area or coat hooks; and (f)we are not responsible for any injury caused by inappropriate use of equipment or failure to follow our safety instructions. 5.3This clause 5 will survive the termination or expiry of these Terms. 6.Cancellation 6.1General Admission Bookings (a)We do not offer refunds for general admission bookings. 6.2Party/ Private Hire Bookings (a)The deposit is non-refundable. (b)If you cancel more than 2 weeks before your party date, we will refund any additional payments made beyond the deposit. (c)If you cancel less than 2 weeks before your party date, no refund will be given for any amounts paid in advance. In exceptional circumstances, we may transfer your deposit to an alternative date at our discretion. 6.3Our Right to Cancel (a)We may cancel your booking for any reason with written notice to you, including where we have to close due to circumstances beyond our control (such as a Force Majeure Event). (b)We may ask you to leave the premises immediately if: (i)you or your children breach our safety rules; and/or (ii)you or your children behave in an aggressive or inappropriate manner towards our staff or other customers, and in either event, no refund will be given to you. (c)If we have to close the facility or cancel your booking due to circumstances beyond our control (such as a Force Majeure Event), we will offer you an alternative session date. (d)If we have to close the facility or cancel your booking for reasons within our control, we will offer you an alternative session date or a refund. 6.4This clause 6 will survive the termination or expiry of these Terms. 7.General 7.1Amendment: Subject to clauses 2.4 and 2.5, these Terms may only be amended by written instrument executed by the Parties. 7.2Assignment: Subject to clauses 15.3 and 15.16, a Party must not assign, novate or deal with the whole or any part of its rights or obligations under these Terms without the prior written consent of the other Party (such consent is not to be unreasonably withheld). 7.3Assignment of Debt: You agree that we may assign or transfer any debt owed by you to us, arising under or in connection with these Terms, to a debt collector, debt collection agency, or other third party. 7.4Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a Party to it. 7.5Disputes: A Party may not commence court proceedings relating to any dispute arising from, or in connection with, these Terms (Dispute) without first meeting a representative of the other Party within 10 Business Days of notifying that other Party of the Dispute. If the Parties cannot resolve the Dispute at that meeting, either Party may refer the Dispute to mediation administered by The Centre for Effective Dispute Resolution. 7.6Governing Law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. 7.7Notices: Any notice given under these Terms must be in writing addressed to the addresses set out in these Terms, or the relevant address last notified by the recipient to the Parties in accordance with this clause. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email. 8.Definitions In these Terms, unless the context otherwise requires, capitalised terms have the meanings given to them in the Terms, and: Business Day means a day on which banks are open for general banking business in London, England, excluding Saturdays, Sundays and public or bank holidays. Force Majeure Event means any event or circumstance which is beyond a Party’s reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic. Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a Party to these Terms or otherwise. Terms means these terms and conditions and any documents attached to, or referred to in, each of them. These Terms were last updated on 6 November 2024.
We do not store credit card details nor do we share customer details with any 3rd parties.
The information we collect Personal data: is information that relates to an identified or identifiable individual. We may collect, use, store and disclose different kinds of personal data about you which we have listed below: • Identity Data including first name and last name of person who makes a booking. • Contact Data including email address and telephone number. • Financial Data including bank account and payment card details (through our third party payment processor). • Transaction Data including details about payments from you to us and other details of products and services you have purchased from us. • Access Data including the date and time of entry using the QR code connected with your booking. • Technical and Usage Data including internet protocol (IP) address, your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider. • Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences. • Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience. • Special Categories of Personal Data is a special category of personal data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not actively request special categories of data about you, nor do we collect any information about criminal convictions and offences. If at any time we need to collect special categories of data about you (such as dietary requirements or allergies), we will only collect it and use it as required or authorised by law. How we collect personal data We collect personal data in a variety of ways, including: • Directly: We collect personal data which you directly provide to us, including when you make a booking for our Services, through the ‘contact us’ form on our website or when you request our assistance via email, or over the telephone. Page 2 of 5 • Indirectly: We may collect personal data which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries. • From third parties: We collect personal data from third parties, such as details of your use of our website from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies. Purposes and legal bases for processing We collect and process personal data about you only where we have legal bases for doing so under applicable laws. We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please reach out to us if you need further details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. Purpose of use / disclosure Type of Data Legal Basis for processing To enable you to access and use our Play Café facilities, including to provide you a QR code to access the premises. • Identity Data • Contact Data • Transaction Data • Access Data • Performance of a contract with you To contact and communicate with you about our Services. • Identity Data • Contact Data • Performance of a contract with you To contact and communicate with you about any enquiries you make with us via our website. • Identity Data • Contact Data • Legitimate interests: to ensure we provide the best client experience we can offer by answering all of your questions. For internal record keeping, administrative, invoicing and billing purposes. • Identity Data • Contact Data • Financial Data • Transaction Data • Performance of a contract with you • To comply with a legal obligation • Legitimate interests: to recover debts due to us. For analytics, market research and business development, including to operate and improve our Services. • Technical and usage Data • Legitimate interests: to keep our website updated and relevant, to develop our business, improve our Services and to inform our marketing strategy For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you. • Identity Data • Contact Data • Technical and usage Data • Marketing and communications Data • Legitimate interests: to develop our Services and grow our business If you have applied to work with us; to consider your application. • Identity Data • Contact Data • Professional Data • Legitimate interests: to consider your employment application Page 3 of 5 To comply with our legal obligations or if otherwise required or authorised by law. All relevant Personal Data • To comply with a legal obligation If you have consented to our use of data about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your data because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using our services. Further information about your rights is available below. Our disclosures of personal data to third parties We may disclose personal data to: • our employees, contractors and/or related entities; • IT service providers, data storage, web-hosting and server providers such as Addwell and Wordpress; • marketing or advertising providers; • professional advisors, bankers, auditors, our insurers and insurance brokers; • payment systems operators such as [insert e.g. Stripe, PayPal]; • our existing or potential agents or business partners; • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred; • courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you; • courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; • third parties to collect and process data, such as Google Analytics (To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time), Meta Pixel or other relevant analytics businesses; and • any other third parties as required or permitted by law, such as where we receive a summons. Google Analytics: We have enabled Google Analytics Advertising Features. We and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device. Overseas transfers Where we disclose personal data to the third parties listed above, these third parties may store, transfer or access personal data outside of the United Kingdom. The level of data protection in countries outside of the United Kingdom may be less comprehensive than what is offered in the United Kingdom. Where we transfer your personal data outside of the United Kingdom, we will perform those transfers using appropriate safeguards in accordance with the requirements of applicable data protection laws and we will protect the transferred personal data in accordance with this Privacy Policy. This includes: • only transferring your personal data to countries that have been deemed by applicable data protection laws to provide an adequate level of protection for personal data; or • including standard contractual clauses in our agreements with third parties that are overseas. Page 4 of 5 Data retention We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. Your rights and controlling your personal data Your choice: Please read this Privacy Policy carefully. If you provide personal data to us, you understand we will collect, hold, use and disclose your personal data in accordance with this Privacy Policy. You do not have to provide personal data to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services. Information from third parties: If we receive personal data about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal data about somebody else, you represent and warrant that you have such person’s consent to provide the personal data to us. Access, correction, processing and portability: You may request details of the personal data that we hold about you and how we process it (commonly known as a “data subject request”). You may also have a right in accordance with applicable data protection law to have your personal data rectified or deleted, to restrict our processing of that information, to object to decisions being made based on automated processing where the decision will produce a legal effect or a similarly significant effect on you, to stop unauthorised transfers of your personal data to a third party and, in some circumstances, to have personal data relating to you transferred to you or another organisation. Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication. Withdraw consent: Where we are relying on consent to process your personal data, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. Storage and security We are committed to ensuring that the personal data we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal data and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Cookies We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store your preferences and to provide a better user experience. Cookies, by themselves, do not tell us your email address or other personally identifiable information. If you choose to provide our online services with personal data, this data may be linked to the data stored in the cookie. Where required by law, we will always seek your consent before placing any nonessential cookies on your device. For more information about the cookies we use, or to update your consent preferences, please see our cookie banner on our website. Page 5 of 5 Links to other websites Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal data which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy. Amendments We may change this Privacy Notice from time to time. We will notify you if we make a significant change to this Privacy Notice, by contacting you through the contact details you have provided to us and by publishing an updated version on our website.
We currently do not deliver
Please contact us to discuss any issues
07566 260651
| Sunday |
09:00 - 18:00 |
| Monday |
09:00 - 18:00 |
| Tuesday |
09:00 - 18:00 |
| Wednesday |
09:00 - 18:00 |
| Thursday |
09:00 - 18:00 |
| Friday |
09:00 - 18:00 |
| Saturday |
09:00 - 18:00 |
